Quality

It is the policy of SOJITRA INTERNATIONAL that all of our activities are carried out by our business management system. The company business management system manual sets out the organisation and arrangement of the group’s management systems. The Sojitra International contains all the procedures and associated documentation to manage and control our business and is available to all staff.

Our quality management system aims to ensure that:

• We deliver a quality service to maintain excellent customer relations.
• Customer satisfaction remains inherent to our business.
• Our customer’s requirements have been fully understood and met.
• We have the skills and resources to fulfil our customer requirements.
• Our staff are fully trained and involved in quality improvement.
• We strive to continuously improve our systems and procedures.
• We only use services that meet our quality assurance standards.
• A professional approach to customer interface is maintained at all times.
• Any complaints are dealt with efficiently and within an acceptable period.